TCPA Consent & Communications Policy

This TCPA Consent & Communications Policy describes how Client Care Solutions ("we," "us," or "our") may contact you by phone, text message (SMS), and email after you submit a request for information through our website. By providing your contact information and consenting to be contacted, you agree to the practices described in this policy.

This policy is provided in accordance with the Telephone Consumer Protection Act (TCPA) and applicable federal and state regulations governing marketing communications.

When you submit a form on our website and provide your phone number, you consent to receive phone calls from Client Care Solutions and our licensed insurance agents regarding Medicare plan options. Phone calls may be made using:

• Manual dialing by a licensed insurance agent
• Automated dialing systems
• Pre-recorded or artificial voice messages

Calls may be made to the phone number you provided, including any mobile phone number. Calls will typically be made during normal business hours (9:00 AM – 6:00 PM EST, Monday through Friday), but may occasionally occur outside these hours based on agent availability and your preferences.

By providing your mobile phone number, you consent to receive text messages (SMS) from Client Care Solutions and our licensed insurance agents. SMS messages may include:

• Confirmation of your consultation request
• Reminders about scheduled calls or appointments
• Information about Medicare enrollment periods
• Follow-up messages from your assigned agent

Message and data rates may apply. Message frequency varies but is typically no more than 5 messages per month. You may opt out of SMS communications at any time by replying "STOP" to any message you receive from us.

When you provide your email address, you consent to receive email communications from Client Care Solutions. Email communications may include:

• Confirmation of your consultation request
• Information about Medicare plans relevant to your inquiry
• Newsletter subscriptions (if you separately opt in)
• Follow-up communications from your assigned agent

You may unsubscribe from email communications at any time by clicking the unsubscribe link in any email we send. Unsubscribing from marketing emails does not affect transactional emails related to your active inquiry.

When you submit a form on our website, you will see a consent checkbox with language similar to the following:

Consultation Form Consent

"By providing your contact information and selecting 'Request Consultation,' you agree that a licensed insurance agent may contact you by phone, email, or text message regarding Medicare plan options. Message and data rates may apply. Consent is not a condition of purchase."

Contact Form Consent

"By submitting this form, you agree to be contacted by a licensed insurance agent regarding Medicare plan options. Message and data rates may apply. Consent is not a condition of purchase."

Your consent is recorded with a timestamp, the version of the consent language, and the full consent text. This information is retained as part of your lead record for compliance and audit purposes. The current consent language version is 2026.01.01.

You may opt out of communications from Client Care Solutions at any time using any of the following methods:

• Reply "STOP" to any SMS message to opt out of text communications
• Reply "STOP" or "UNSUBSCRIBE" to any phone call to opt out of phone communications
• Click the unsubscribe link in any email to opt out of email marketing
• Call us at +1 757-929-5957 and request to be removed from our contact list
• Email us at info@clientcaresolutions.com with "Opt Out" in the subject line

After you opt out, we will process your request within 24 hours. You may still receive transactional communications related to any active inquiry until it is resolved.

We strive to contact you in a reasonable and respectful manner. Our typical communication frequency is:

• Phone calls: Up to 3 attempts within the first 48 hours, then as agreed with your agent
• SMS messages: Up to 5 messages per month
• Email messages: Up to 4 emails per month (marketing), plus transactional emails as needed

If you feel that you are receiving too many communications, please contact us and we will adjust your preferences immediately.

Client Care Solutions is not responsible for any charges imposed by your mobile carrier for phone calls, text messages, or data usage associated with communications from us. Standard message and data rates charged by your carrier may apply to SMS messages sent to your mobile device.

Check with your carrier if you have questions about your messaging or data plan.

The contact information you provide is used solely to communicate with you about Medicare plan options and related services. We do not sell your phone number, email address, or other contact information to third parties.

Your consent record, including the timestamp, consent version, and consent text, is retained for compliance purposes as described in our Privacy Policy.

If you have questions about our communications practices or wish to update your contact preferences, please reach us at:

• Email: info@clientcaresolutions.com
• Phone: +1 757-929-5957
• Address: 1234 Center Creek Way, Suite 100, Virginia Beach, VA 23462