Privacy Policy

Client Care Solutions ("we," "us," or "our") is a Field Marketing Organization (FMO) that connects individuals with licensed insurance agents who can assist with Medicare plan selection. We are committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a request for a consultation. Please review this policy carefully to understand our practices regarding your personal data.

By accessing and using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website.

We collect information from you when you visit our website, fill out a form, request a consultation, or otherwise interact with our services. The types of information we collect are described below.

When you submit a request for a consultation or contact us through our website, we may collect the following personal information:

• First and last name
• Phone number
• Email address
• ZIP code and county
• Preferred contact method and best time to contact
• Current Medicare coverage status
• Any comments or questions you provide

This information is collected voluntarily through the forms on our website and is used to connect you with a licensed insurance agent who can assist with your Medicare plan questions.

When you request information about Medicare plans, we may collect details about your inquiry, including:

• The type of Medicare plan you are interested in (Medicare Advantage, Part D, or Medigap)
• Your current coverage status
• Your preferred contact method
• The source page from which you submitted your request

This information helps us route your inquiry to the appropriate licensed agent and provide you with relevant plan information.

When you visit our website, we automatically collect certain technical information about your device and browsing session. This includes:

• IP address
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Operating system
• Referring website or URL
• Pages visited and time spent on pages
• Session identifier

This information is collected through server logs and tracking technologies and is used for security, analytics, and website improvement purposes.

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device when you visit a website.

For detailed information about the specific cookies we use and how to manage them, please review our Cookie Policy.

We use the information we collect for the following purposes:

• To connect you with a licensed insurance agent who can assist with your Medicare plan questions
• To respond to your inquiries and provide requested information
• To send you confirmation emails and follow-up communications related to your request
• To improve our website, services, and user experience
• To analyze website traffic and user behavior
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations and protect our rights

With your consent, we may send you marketing communications about Medicare plans, enrollment reminders, and related healthcare resources. You may opt out of these communications at any time by:

• Clicking the unsubscribe link in any email we send
• Replying "STOP" to any text message
• Contacting us directly at the phone number or email listed in this policy

For more information about how we handle phone, SMS, and email communications, please review our TCPA Consent & Communications Policy.

We may share your information with third-party service providers who perform services on our behalf. These providers include:

• Licensed insurance agents who will contact you regarding Medicare plan options
• Email service providers that deliver our email communications
• Analytics providers that help us understand website usage
• Lead certification services (such as TrustedForm and Jornaya) that verify lead authenticity

These third parties are contractually obligated to protect your information and are prohibited from using it for any purpose other than performing services on our behalf.

When you submit a form on our website, we send two types of emails:

Lead Notification Email

An email is sent to our internal team containing your contact information, inquiry details, and marketing attribution data. This email is used to route your request to the appropriate licensed agent.

Confirmation Email

A confirmation email is sent to the email address you provided, confirming that we have received your request and informing you of next steps.

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure SMTP email transmission for all lead data
• Input sanitization and validation on all form submissions
• Rate limiting to prevent automated abuse
• Bot detection using honeypot fields and timestamp verification
• Security headers including HSTS, X-Frame-Options, and X-Content-Type-Options
• Environment-based credential management (no hardcoded secrets)
• PII redaction in application logs

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Lead inquiry data is retained for the duration of the agent-client relationship and any applicable regulatory retention period
• Marketing attribution and tracking data is retained for up to 24 months for analytics purposes
• Server logs are retained for 90 days for security and troubleshooting purposes
• Newsletter subscription data is retained until you unsubscribe

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to restrict or object to certain processing of your data
• The right to data portability

To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within 30 days, as required by applicable law.

Our website is intended for individuals who are eligible for Medicare, typically age 65 and older, or those with qualifying disabilities. We do not knowingly collect personal information from children under the age of 13.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

• The right to know what personal information we collect about you and how it is used
• The right to delete your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information. To exercise your California privacy rights, please contact us using the information provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@clientcaresolutions.com
• Phone: +1 757-929-5957
• Address: 1234 Center Creek Way, Suite 100, Virginia Beach, VA 23462

For more information about the terms governing your use of our website, please review our Terms of Use.