Accessibility Statement

Client Care Solutions is committed to ensuring that our website is accessible to all users, including individuals with disabilities. We believe that everyone should have equal access to information about Medicare plan options, and we strive to provide a website that is usable and inclusive for all visitors.

We continuously work to improve the accessibility of our website and welcome feedback from users who encounter barriers. If you have difficulty accessing any part of our site, please let us know so we can address the issue.

We design and develop our website with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities.

Our accessibility efforts address the four core principles of WCAG:

• Perceivable — Information and user interface components must be presentable to users in ways they can perceive
• Operable — User interface components and navigation must be operable by all users
• Understandable — Information and the operation of the user interface must be understandable
• Robust — Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies

Our website incorporates the following accessibility features:

• Semantic HTML structure with proper heading hierarchy (h1 through h6)
• Descriptive alt text for all meaningful images
• ARIA labels and roles for interactive elements
• Sufficient color contrast between text and background elements
• Form fields with associated labels and error messages
• Focus indicators for keyboard navigation
• Skip-to-content links for screen reader users
• Responsive design that adapts to different screen sizes and devices
• Text that can be resized up to 200% without loss of functionality

Our website is designed to be compatible with the following browsers:

• Google Chrome (latest two versions)
• Mozilla Firefox (latest two versions)
• Microsoft Edge (latest two versions)
• Apple Safari (latest two versions, macOS and iOS)

If you are using an older browser or an assistive technology device and experience difficulty accessing our content, please contact us for assistance.

Our website is designed to be compatible with popular screen readers, including:

• NVDA (NonVisual Desktop Access) for Windows
• JAWS (Job Access With Speech) for Windows
• VoiceOver for macOS and iOS
• TalkBack for Android

We use semantic HTML, ARIA landmarks, and descriptive labels to ensure that screen reader users can navigate our content effectively. Forms include proper label associations, error messages are announced via ARIA live regions, and interactive components have appropriate ARIA roles and states.

Our website is fully navigable using a keyboard. Users can:

• Use the Tab key to move between interactive elements
• Use Enter or Space to activate buttons and links
• Use arrow keys to navigate dropdown menus and lists
• Use Escape to close open menus or dialogs
• Use the skip-to-content link to bypass navigation and jump to main content

All interactive elements have visible focus indicators to help keyboard users track their position on the page.

If you encounter an accessibility barrier on our website, or if you need information about Medicare plans in an alternative format, please contact us. We are committed to providing information in accessible formats and will work with you to meet your needs.

• Email: info@clientcaresolutions.com
• Phone: +1 757-929-5957
• Address: 1234 Center Creek Way, Suite 100, Virginia Beach, VA 23462

Please include the following information in your accessibility request:

• The specific page or feature where you encountered the barrier
• The assistive technology you are using (if applicable)
• A description of the issue you experienced
• Your preferred format for receiving information

We will acknowledge your request within 2 business days and work to resolve the issue promptly.

Accessibility is an ongoing effort. We regularly review our website using both automated testing tools and manual testing to identify and address accessibility issues. Our development process includes accessibility checks at each stage to ensure new features meet WCAG 2.1 AA standards.

As web technologies evolve and accessibility standards are updated, we will continue to improve our website to ensure it remains accessible to all users. We welcome feedback from our users as an essential part of this process.