Cookie Policy

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences, login state, or items in a shopping cart.

Cookies are widely used to make websites work more efficiently and to provide information to website owners. They do not harm your device and do not contain viruses or malware. However, cookies can be used to track your browsing behavior, which is why it is important to understand how they are used.

This Cookie Policy explains the types of cookies we use on our website, why we use them, and how you can manage your cookie preferences. For more information about how we handle your personal data, please review our Privacy Policy.

Essential cookies are necessary for the basic functionality of our website. Without these cookies, the website would not be able to provide certain features such as form submission, navigation, and security.

Essential cookies used on our website include:

• Session cookies — Track your session for form submission and security (e.g., session ID stored in sessionStorage)
• Security cookies — Help protect against fraud and abuse (e.g., honeypot and form timestamp tokens)
• Rate limiting tokens — Help us prevent automated abuse of our forms

Essential cookies do not require your consent as they are necessary for the website to function properly.

Analytics cookies help us understand how visitors interact with our website. This information allows us to improve our website's design, content, and user experience. Analytics cookies collect anonymous information such as:

• Pages visited and time spent on each page
• Device type and browser information
• Referring website or URL
• Approximate geographic location (based on IP address)

We use this data in aggregate form only. We do not use analytics cookies to identify individual users.

Marketing cookies are used to track visitors across websites and display relevant advertisements. These cookies may be set by advertising partners to build a profile of your interests and show you relevant ads on other websites.

Marketing cookies used on our website may include:

• Google Click ID (gclid) — Tracks ad clicks from Google Ads campaigns
• Facebook Click ID (fbclid) — Tracks ad clicks from Facebook campaigns
• Microsoft Click ID (msclkid) — Tracks ad clicks from Microsoft Advertising campaigns
• UTM parameters — Track campaign source, medium, campaign, content, and term

These tracking parameters are captured from the URL when you arrive at our website from an ad campaign and are stored in sessionStorage for the duration of your browsing session. They are included in your lead submission to help us understand which marketing channels are most effective.

You have control over how cookies are used on your device. You can:

• Accept all cookies by default
• Block all cookies (note: this may prevent some website features from working)
• Delete existing cookies from your browser
• Set your browser to notify you when a cookie is being set

How to Manage Cookies in Popular Browsers

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
• Apple Safari: Preferences > Privacy > Cookies and website data

Please note that disabling cookies may affect the functionality of our website, particularly form submission and session management.

In addition to our own cookies, we may use third-party services that set their own cookies on your device. These third-party services include:

• Lead certification services (TrustedForm and Jornaya) — These services may set cookies to verify lead authenticity and provide certification URLs. These services are only active when enabled via environment configuration.
• Email service providers — Used to deliver email communications and track email opens and clicks
• Analytics providers — Used to collect and analyze website usage data

Third-party cookies are governed by the respective third parties' privacy policies. We encourage you to review their policies for more information.

The length of time a cookie remains on your device depends on its type:

• Session cookies — Deleted when you close your browser
• Marketing attribution data (sessionStorage) — Deleted when you close the browser tab or window
• Persistent cookies (if any) — Retained for up to 24 months or until you manually delete them

You can delete cookies at any time through your browser settings. Deleting cookies will not affect your ability to use our website, but you may need to re-enter any information that was previously stored.

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

• Email: info@clientcaresolutions.com
• Phone: +1 757-929-5957
• Address: 1234 Center Creek Way, Suite 100, Virginia Beach, VA 23462

For more information about how we handle your personal data, please review our Privacy Policy and our TCPA Consent & Communications Policy.